Support · app help without data intake
Most questions can be resolved on the device.
Twin Canopy Stewardship has no account, cloud service, contact form, or remote data record. Start with the steps below, then use the current Google Play developer contact if support is still needed.
The app opens at an earlier choice. How do I start fresh?
Open the app’s archive or settings area and use Erase All. This removes the saved SharedPreferences state for the app. Android Settings → Apps → Twin Canopy Stewardship → Storage → Clear storage, or uninstalling the app, also removes local state.
Why does the app work without Wi-Fi?
The 35 modules, 12 fictional cases, illustrations, tools, policy, and source descriptions are bundled in the installation. The intended release has no Android Internet permission and does not synchronize with a server.
Can I submit a proposal, ask about eligibility, or request funding?
No. The app and support site are not a proposal, donation, or funding route. Public filing context indicates a preselected-organization process and no unsolicited applications. Do not send a proposal or sensitive material through a support inquiry.
Can the publisher recover my Decision Brief?
No. Fixed-choice tool state remains in app-private device storage. There is no account, server record, upload, export, or publisher dashboard.
Are the Case Table organizations real?
No. The 12 cases are explicitly fictional learning situations. They do not describe, score, recommend, criticize, or imply a relationship with a real applicant, grantee, nonprofit, donor, or community.
Does a module replace legal, tax, financial, or board advice?
No. The app offers general education and reflection prompts. Use current primary sources and appropriately qualified professionals for real legal, tax, investment, accounting, fiduciary, financial, or compliance decisions.
How do I report a technical or privacy issue?
Use the developer contact displayed on the current Google Play listing. Identify the app version, device model, Android version, screen, and observed behavior. Do not include confidential or sensitive material.
Before contacting support
Check the app version on Google Play, restart the app, and reproduce the issue without entering or sharing sensitive information. A support response cannot recover local choices, evaluate a grant, determine eligibility, issue funding, provide a donation receipt, or provide professional advice.